Privacy Policy

This Privacy Policy describes how Mirage Method LLC d/b/a The Mirage Method ("The Mirage Method," "we," "us," or "our") collects, uses, stores, shares, and protects personal information when you visit www.themiragemethod.com, purchase or access our digital products or services, submit a form, join our email list, book coaching, or otherwise interact with us online or offline.

Important: We do not sell or rent your personal information. However, portions of our website, checkout, member portal, and customer experience may be hosted or powered by third-party platforms such as Kajabi, and information you provide through those platforms may also be processed under their own privacy practices.

 

1. Scope of This Policy

This Privacy Policy applies to personal information we collect from visitors, leads, customers, students, coaching clients, community members, and other individuals who interact with The Mirage Method through our website, forms, checkout pages, emails, member areas, social media pages, events, or other services.

This Privacy Policy does not apply to third-party websites, applications, payment processors, social networks, or platforms that we do not own or control, even if they are linked from or embedded into our website.

 

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Contact information, such as your name, email address, mailing address, billing address, phone number, and social media handle.
• Account and profile information, such as login credentials, username, student profile details, community profile details, preferences, and settings.
• Transaction and purchase information, such as products purchased, enrollment status, payment status, order history, and customer support history.
• Content you submit, such as questionnaire responses, homework, comments, testimonials, survey answers, coaching intake information, or messages you send to us.
• Technical and usage information, such as IP address, browser type, device type, operating system, referring URLs, pages visited, session information, and interactions with our website, emails, ads, or member portal.
• Marketing and communications information, such as whether you opened an email, clicked a link, registered for a webinar, downloaded a resource, or responded to an offer.

 

3. How We Collect Information

We may collect information directly from you when you fill out a form, place an order, opt in to our email list, book a call, create an account, log in to a member portal, respond to a survey, submit an application, request support, or otherwise communicate with us.

We may also collect information automatically through cookies, pixels, server logs, analytics tools, and similar tracking technologies when you browse our website, open our emails, or interact with digital content.

We may receive information from third parties such as Kajabi, payment processors, email platforms, analytics providers, advertising tools, or social media platforms, subject to the settings, permissions, and policies of those providers.

 

4. How We Use Information

We may use personal information to operate, manage, maintain, improve, and protect The Mirage Method and its offerings, including to:

• provide products, services, account access, and customer support;
• process transactions and send receipts, confirmations, updates, and service-related communications;
• deliver digital products, course materials, downloads, emails, webinars, coaching sessions, and community access;
• personalize your experience and improve our content, offers, pages, and customer journey;
• communicate with you about resources, promotions, launches, events, or other marketing messages, subject to your preferences and applicable law;
• monitor, troubleshoot, prevent fraud, enforce our terms, and protect the security and integrity of our systems;
• comply with legal obligations, resolve disputes, and exercise or defend legal claims.

 

5. When We Share Information

We do not sell or rent your personal information.

We may disclose personal information only as reasonably necessary to operate our business and deliver our services, including with:

• service providers and vendors that help us run the business, such as Kajabi, payment processors, email delivery providers, scheduling tools, analytics providers, customer support tools, cloud storage providers, and contractors working on our behalf;
• professional advisors, such as accountants, attorneys, insurers, or auditors, where disclosure is reasonably necessary;
• law enforcement, regulators, courts, or other parties when required by law or when reasonably necessary to protect rights, safety, property, or legal compliance;
• a successor, acquirer, or assign in the event of a merger, sale, reorganization, financing, or transfer of all or part of the business, subject to applicable law.

 

6. Kajabi Platform Notice

Certain pages, forms, checkout pages, member areas, email functions, video libraries, communities, and account-login experiences may be hosted, delivered, or powered by Kajabi or a Kajabi-connected service.

When you submit information through, access, or log in to a Kajabi-hosted page, your information may be collected, stored, processed, transmitted, or secured through Kajabi's platform and infrastructure.

Kajabi is a separate third-party platform with its own privacy notice, cookies, tracking technologies, infrastructure, terms, and security practices. We do not own or control Kajabi's independent privacy or data-handling practices. You should review Kajabi's terms, privacy notice, cookie practices, and any related settings before using Kajabi-hosted pages, apps, or portals.

 

7. Cookies, Analytics, and Tracking Technologies

We and our service providers may use cookies, pixels, tags, scripts, server logs, and similar technologies to remember preferences, keep the website functioning, understand engagement, analyze traffic, improve user experience, measure performance, and support marketing activities.

You can usually modify your browser settings to reject cookies or alert you when cookies are being used. However, if you disable certain cookies or related technologies, portions of the website, checkout, or member area may not function properly.

If you use a browser or device setting that sends a recognized opt-out preference signal, we will handle that signal in accordance with applicable law where required.

 

8. Email, SMS, and Marketing Communications

If you opt in to receive marketing emails, newsletters, webinar reminders, or promotional messages from us, we may use your contact information to send those communications.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at [email protected].

If we offer SMS or text messaging, your mobile information and consent data will be used only for the messaging program you signed up for, subject to the terms presented at opt-in.

 

9. Payment Information

Payments made through our website or checkout pages are processed by third-party payment processors. We do not control those processors' independent privacy or security practices.

We may receive limited billing-related information such as your name, billing address, payment status, transaction amount, and partial payment details, but sensitive payment credentials are typically collected and handled by the payment processor, not stored directly by us.

 

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and tax records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.

We may also retain backup copies, archived records, and information required for fraud prevention, legal compliance, or system integrity for a longer period where permitted or required by law.

 

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission, electronic storage, or platform-based service is completely secure. We cannot guarantee absolute security, and you provide information at your own risk.

 

12. Your Choices and Privacy Rights

You may request to update, correct, or delete certain personal information we maintain about you, subject to legal, contractual, operational, and security limitations.

If you have an account or portal access, you may also be able to update certain information directly through your profile settings or by contacting us.

Depending on where you live and subject to applicable law, you may have additional privacy rights, including rights to know, access, correct, delete, or limit certain uses of personal information, and in some jurisdictions the right to opt out of the sale or sharing of personal information.

If you would like to exercise a privacy request, contact us at [email protected]. We may need to verify your identity before processing your request.

 

13. Children's Privacy

The Mirage Method is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website or services.

If you believe a child has provided personal information to us, contact us immediately and we will take reasonable steps to delete it, subject to applicable law.

 

14. External Links and Third-Party Services

Our website, emails, or course materials may contain links to third-party websites, tools, or resources. We are not responsible for the privacy, security, content, or practices of those third parties.

Any information you provide directly to a third party is governed by that third party's own policies and terms, not this Privacy Policy.

 

15. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, services, vendors, legal requirements, or business operations.

When we make updates, we will post the revised version on the website and update the Effective Date at the top of this page. Your continued use of the website or services after the revised version is posted constitutes your acknowledgment of the updated Privacy Policy.

 

16. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, contact us at:

Mirage Method LLC
Mailing Address: TBD
Support Email: [email protected]
Privacy Requests: [email protected]